In the course of doing business with Transcash International Pty Ltd (ACN 147705324) trading as IPAY, ISEND, and ISEND GLOBAL (“Transcash”), you will be sharing personal information, including but not limited to your name, address, bank/credit card information, telephone number, and email address. The Privacy Act 1988 (the “Act”) and the 13 Privacy Principles set out in the Schedule to the Act (the “APPS”) prescribe the specific legal obligations of Transcash in respect to collecting and handling your personal information. Detailed information about the Act and APPS can be found on the website of the Office of the Australian Information Commissioner (OAIC).
Transcash is required by Privacy Principle 1 to have a clearly expressed, up-to-date privacy policy. This Data and Privacy Protection Policy (“Policy”) tells you how we collect and use your Personal Information. The term "Personal Information" in this Data and Privacy Protection Policy means any information from which your identity is apparent or can be reasonably ascertained.
How we Use Your Personal Information and Protecting your Personal Information?
1. Transcash employs strict measures to verify your identity to avoid the possibility of misuse of your identity and will only use your Personal Information for the first transaction that you have entered into with Transcash and will retain your Personal Information for use in any further transactions with Transcash but will not under any circumstances sell or hand over your Personal Information to any other party unless with your written consent or Transcash is required by law to do so;
2. The Personal Information shared by you with Transcash will be encrypted as soon as it is entered into the Transcash system to protect you from loss, theft, misuse alteration or deletion.
3. Only Transcash employees who are required to have or know your personal information for the purposes of effecting the transaction or transactions requested by you, will have the use of your Personal Information;
4. Transcash may use your Personal Information to share with you. New offers that might be beneficial to you, however you can choose at any time to restrict Transcash’s promotion to you of its own products by opting out.
5. Transcash is always upgrading its system to avoid the loss or theft off customers’ Personal Information however Transcash provides no warranty to customers in the event of a very sophisticated attack on the Transcash system causing loss or theft of any of our customers’ Personal Information.
Consent for Document Verification Service (DVS) Use
As part of Transcash’s commitment to complying with regulatory requirements, Transcash conducts identity verification of its customers using the Document Verification Service (“DVS”), a secure online system established under the Identity Verification Services Act 2023 (Cth) and governed by the Identity Verification Rules 2024, through authorized Gateway Service Providers. This might also extend to other parties involved in a particular transaction (for example, your recipient). In some cases, identity verification may be conducted by overseas personnel after obtaining necessary approval from the relevant authority or through other identity verification services.
The personal information obtained for identity verification through the DVS is used exclusively for that purpose and not for any unrelated or secondary purposes. It is handled and retained securely in accordance with this Policy and in compliance with all applicable laws and regulations, including the requirements outlined in the Document Verification Service Access Policy.
Transcash’s liability in relation to identity verification outcomes is limited to facilitating the verification process through authorized channels, including Gateway Service Providers and relevant government databases. While Transcash takes reasonable steps to ensure that the verification process is secure and complies with applicable laws and standards, it does not warrant or guarantee the accuracy, completeness, or reliability of the information obtained from third-party data sources, including government agencies.
Purpose
To comply with applicable legal and regulatory requirements, Transcash must verify customer identities. This verification may involve matching your personal information against official records through the DVS and, where required, authorized verification services. The process is conducted securely and solely for lawful verification purposes.
Scope of Consent
By engaging with Transcash’s services, you acknowledge and provide your informed consent to the following, with such consent being specific, current, and given by an individual with the legal capacity to do so:
a. You represent and warrant that the information provided is accurate, complete, current, and valid. You further confirm that you are duly authorized to provide the personal information submitted and expressly acknowledge and consent to its use for the purposes of identity verification through the DVS, including the use of other verification services where applicable.
b. Transcash is authorized to verify your identity using the DVS through an authorized Gateway Service Provider. This verification will be conducted by Transcash’s authorized personnel, including those based overseas, or through other duly authorized verification services.
c. The following details that you have provided will be matched against official records for verification purposes: i. Full name ii. Date of Birth iii. Passport/Driver’s License/National ID details iv. Any other identity documents required for verification
d. The verification process will be conducted securely, and your information will only be used for lawful identity verification.
For more detailed information on identity verification via the DVS, you may request a copy of Transcash’s DVS Usage Policy.
Withdrawal of Consent and Complaint Handling Mechanism
You may withdraw your consent regarding the use of DVS at any time by providing written notice to
[email protected]. Please note that withdrawing your consent may impact Transcash’s ability to deliver certain services to you.
If you have any questions regarding access to your personal information, or if you wish to request corrections or lodge a complaint about its handling, you may contact Transcash using the details provided. If your concerns remain unresolved, you may escalate the matter to the Attorney-General’s Department of Australia, which serves as the DVS Hub Manager.
How can you contact us about Privacy?
You can call us on +61 2 8810 9531, +61 449205552 or send an email at [email protected].
- Seek more information about anything contained in this policy, or to request a printed copy of this policy
- Update or correct your Personal Information
- Opt out of receiving any direct marketing material
- Ask about accessing or correcting your Personal Information
- Make a privacy-related complaint
About this policy
This policy is effective as of 5 June 2025. We will update this Policy when our information handling practices change, and any amendments will apply to the information we hold at the time of the update. You are encouraged to check our website from time to time to view our current policy or contact us for a printed copy.
Acknowledgement and Consent
- By submitting information through our portal to avail our services, you confirm that you are authorized to provide the personal details submitted and acknowledge and consent to their use and verification through DVS and other verification services in accordance with the Company’s policies and practices.
- You also acknowledge that you have read, understood, and agreed to the terms and conditions of this Policy.